Interpreting Payment Policy - Terms & Conditions

1. Payment Terms
Invoices are issued following the provision of interpreting services and are due for payment within 30 days of the invoice date.

• All invoices must be paid by the date specified on the invoice.
• Payment should be made to All About Languages directly, as specified on the invoice.
• Clients and contracting parties are responsible for ensuring timely payment regardless of their own payment arrangements with third parties.

​2. Billing Policy

Minimum Duration
All interpreter bookings are subject to a minimum booking duration. Please refer to our current rate schedule for applicable minimums.

Booking Duration & Charges
Bookings are charged for the full scheduled duration, regardless of whether the appointment concludes early. If a booking extends beyond the scheduled end time, charges will apply for the actual total duration of the appointment.

• Any additional charges incurred due to overtime will be invoiced separately following the appointment.
• Overtime invoices must be paid within 7 days of the invoice date.

Travel
For onsite bookings requiring return travel of 60km or more, please contact us for a travel estimate prior to confirming your booking. Travel charges will be included in the invoice following service provision.

3. Cancellation Policy
All cancellations must be submitted in writing to: [email protected]. The time of cancellation is recorded as the time All About Languages receives the written notification.

Cancellation Fees
Cancellation fees apply as follows, based on the type of service and notice provided:

• Onsite Interpreting — Cancellations within 24 hours of the scheduled start time attract the full booking fee
• Remote Interpreting (Telephone and Video) — Cancellations within 12 hours of the scheduled start time attract the full booking fee

 Cancellation fees will be invoiced to the contracting party and are subject to standard 30-day payment terms.

Extended Travel (Onsite) Cancellations
For onsite bookings involving extended travel, a minimum of 72 hours notice is required, subject to the following:

• If the 72-hour notice period falls within standard business hours (Monday to Friday, 8:30 AM – 5:00 PM, excluding public holidays), notice must be received within that window.
• If the 72-hour notice period falls outside standard business hours, cancellation must be received by 5:00 PM on the preceding business day, provided this still allows at least 48 hours notice before the scheduled start time.

Significant Booking Changes
Significant changes to a confirmed booking made within the cancellation policy period may be treated as a cancellation and attract the applicable cancellation fee. Significant changes include, but are not limited to, changes to the interpreter, date, time, language, or gender requirement.

4. Contracting Party Liability
Where a booking is made by a third party or organisation on behalf of an end client, the contracting party — being the entity that makes the booking and to whom the invoice is addressed — is solely responsible for payment.

• The contracting party's obligation to pay is not conditional on receiving payment from their own client or any third party.
• All About Languages invoices the contracting party directly and does not hold a contractual relationship with the end client unless a separate agreement has been established.
• The contracting party is responsible for ensuring their client is aware of and complies with the terms of this policy, including cancellation obligations.

5. Overdue Payments & Late Fees
All invoices are due and payable by the date specified on the invoice.

• Invoices outstanding beyond the due date will incur interest charged at the applicable overdraft rate of All About Languages' banking institution, calculated daily on the outstanding balance.
• All About Languages reserves the right to suspend services or decline future bookings for any client or contracting party with outstanding invoices.
• Overdue accounts may be referred to a debt collection agency or legal representative, with associated costs recoverable from the debtor.
• Payment reminders will be issued at 14 and 30 days past the due date. Accounts unpaid at 60 days past due will be escalated accordingly.

6. Policy Communication & Accessibility Policy Availability
This payment policy is available upon request and is published on the All About Languages website for client reference. Clients and contracting parties are responsible for reviewing these terms prior to engaging our services.

Invoice Reminders
Our payment terms and key conditions are included on all invoices issued by All About Languages.

Website Publication
This policy is published on the All About Languages website for easy access and reference at any time. Clients are encouraged to review the policy prior to engaging our services.​

Policy Updates
All About Languages will provide a minimum of 30 days notice of any material changes to this policy. Notice will be provided by:

• Email to existing clients and contracting parties
• Updated publication on our website
• Written notification where required by law

Continued use of our services following the effective date of any policy change constitutes acceptance of the updated terms.

Acceptance of Terms
By engaging All About Languages for interpreting services, clients and contracting parties acknowledge that they have read, understood, and agree to be bound by the terms and conditions set out in this policy.
 

For queries regarding this policy, please contact us at [email protected]
 
Effective: April 2026
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